Shipping policy

Free Shipping on orders over $60 (before tax and after discounts) to United States* and Canada. 

For orders below $60 to Canada and the U.S., see the table below for shipping rates:

SHIPPING DESTINATION STANDARD SHIPPING EXPEDITED SHIPPING
United States $9.00 / Free for orders $60+ $12.00
Canada $10.00 / Free for orders $60+ $15.00
International N/A - Click to see our Store Locator

*Free shipping in the United States is only available in the lower 48 states. Shipping is available to Alaska, Hawaii, APOs and all other territories at a flat rate of $15.

*Please note that orders shipping to the United States are subject to the US Customs and Border Agency and they may cause shipment delays

Once you place your order, processing typically takes 2-3 business days. You will receive an email with tracking as soon as your order leaves our hands. Please note that some processing delays may be expected due to volume.

Orders shipped to Canada will take 2-3 business days to arrive after they have been shipped.

Orders shipped to the U.S. will take up 5 business days  to arrive after they have been shipped.

Please note that shipping times may be delayed due to volume, the holiday season, and/or any unforeseen delays on the courier’s end. 

If your order has already left our warehouse, you may contact Canada Post/UPS for updates on your order. If you can’t find support through your shipping provider, please contact our customer care team at orders@kaianaturals.com.

Send us an email at orders@kaianaturals.com and include your order number. Most packages do turn up in a day or two but after that we are happy to open a case with the carrier on your behalf.