shipping information

You can trust that your order will be quickly processed and safely delivered. When you place an order, we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment’s destination. Orders are processed and shipped during regular business hours (Monday through Friday 9:00AM – 5:00PM EST, excluding holidays). Shipping fees are not refundable under any circumstance, even in the instance of a return/exchange.

Orders typically leave our facility within 2 business days of receiving and clearing the payment. Domestic orders are shipped via Canada Post which normally takes an additional 2-3 days from the date of shipment. Based on these estimates, you can typically expect your shipment to be delivered within 3-5 business days of placing the order. Packages will be marked from “kaia naturals” and may require a signature upon delivery. Delivery times will vary depending on location.

If you have any questions regarding your purchase email our support department at Order inquires will be answered within 1-2 business days.

UPS shipping is available for orders with delivery addresses within the continental US states. This excludes states such as Alaska and Hawaii.

For tracking information, please see your confirmation email.

We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third-parties or reused without your permission. Any information you give to us will be held with care and will not be used in ways that you have not consented to.


While we enjoy customer participation, we can only accept one promotion code per order. Promotions are conditional upon quantity and specified time range advertised.

Return Policy 

We offer 2 types of returns:

1. Products are eligible for a replacement of the same item if the original product is damaged, defective, or if you received the wrong product. Please send an email request for replacement attached with a photo of the product(s) for a replacement.

2. Products ordered from are eligible for a refund if it doesn’t meet your expectations, or if you have had an adverse skin reaction. Regrettably, return shipping and handling charges are not refundable. Please email us with your online order number along with the reason for refund. Once we receive the products we will fully refund your money for the product.


When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at 416 929 3236 or

Please provide the order number along with your email address, phone number and a photo of your damaged product for the most efficient service.

Office Hours – MONDAY to FRIDAY 9AM – 5PM (EST)

Feel free to contact us at or 416 929 3236.