We ship to Canada and the United States only. Shipping costs will be free for all purchases over $60 or more after discounts and before taxes unless free shipping is offered during a limited time offer. Shipping fees are not refundable under any circumstances, even in the instance of a return/exchange.
Orders shipping to Canada, Alaska, Hawaii and PO Boxes are shipped via Canada Post. Orders shipping to the United States, except Alaska and Hawaii are shipped via UPS. Standard shipping can take up to 7 days.
You can trust that your order will be quickly processed and safely delivered. Orders are processed and shipped during regular business hours (Monday through Friday 9:00AM – 5:00PM EST, excluding holidays). Orders typically leave our facility within 2 business days of receiving and clearing the payment.
Tracking information is sent by e-mail once the order has been shipped. We are not liable for delays caused by the shipping companies once the package has left our facility.
If you have any questions regarding your purchase, e-mail our support department at [email protected] or submit a message at https://kaianaturals.com/contact-us/. Order inquiries will be answered within 1 business day.
We do not ship on the following major holidays:
New Years Day
Family Day (Canada)
Presidents Day (US)
Victoria Day (Canada)
Memorial Day (US)
New Year’s Eve
CUSTOMER GUARANTEE RETURNS
We strive to create products that never compromise quality or results and we understand that every person is different and may have adverse skin reactions. If you experience an adverse reaction please contact us at [email protected] and we will refund your money. If you are not happy with your purchase, we also offer a money-back refund. We do however, require the customer to pay return shipping for the goods.
If your order was damaged in shipping please contact us immediately and we will ensure that any damages are replaced. Note it is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) please contact us @ 416 929 3236 or [email protected].
Please provide the order number along with your email address, phone number and a photo of your damaged product for the most efficient service.
While we enjoy customer participation, we can only accept one promotion code per order. Promotions are conditional upon quantity and specified time range advertised.